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Terms & Conditions

1. Who We Are

“Chunk of Devon” refers to our two specialist bakeries working under one Chunk brand:

  • Chunk of Devon Ltd Trading as Chunk Original – our traditional bakery in Ottery St Mary
  • Gluten Free Bakers Ltd Trading as Chunk Gluten Free (Formerly Baked to Taste) – our dedicated gluten-free bakery in Honiton

By placing an order on our website, you agree to these Terms & Conditions.

2. Ordering

2.1 Placing an order

Orders are placed through our website.
When you receive an order confirmation email, a binding contract is formed.

We may decline or cancel an order if:

  • A product is unavailable
  • Payment cannot be processed
  • There is an error in product or pricing information
  • We believe the order may be fraudulent or unsafe to ship

If an order is cancelled prior to despatch, you will be refunded in full.

2.2 Choosing your delivery date

When ordering online, you select your preferred delivery date at checkout.
We dispatch your order to arrive on that date, subject to courier conditions and external factors.

3. Products

3.1 Product descriptions

We take care to ensure all ingredients, allergens, descriptions and images are accurate.
Small variations may occur due to small-batch, handmade production.

3.2 Allergens

Allergen and ingredient information is listed clearly on product pages and on packaging.

  • Chunk Original products contain gluten.
  • Chunk Gluten Free products are made in a fully dedicated gluten-free bakery.

Customers with allergies must review this information carefully before ordering.

4. Prices & Payment

4.1 Prices

Prices are shown in pounds sterling and include VAT where applicable.
Delivery charges appear at checkout.

4.2 Payment

Payment is taken at the time of ordering.
We accept the following payment methods displayed at checkout.

  • Apple Pay
  • Google Pay
  • Paypal
  • Maestro
  • Visa
  • Mastercard
  • Visa

5. Delivery

Delivery details are explained fully on our Ordering & Delivery page.
The key contractual points are summarised here.

5.1 Delivery days

We deliver Tuesday to Friday.
We cannot deliver on Mondays, weekends or Bank Holidays.

5.2 Frozen shipping

All orders are shipped frozen using insulated packaging and dry ice.

5.3 Courier partner

We use a national courier partner experienced in handling time-sensitive, perishable goods.

5.4 Risk passes on delivery

Risk transfers to you as soon as the parcel is:

  • Delivered to the address you provided, or
  • Left in the safe place you instructed

At that point, you are responsible for promptly retrieving and correctly storing the items.

5.5 If you aren’t home

If no one is available, the courier may:

  • Leave the parcel in your nominated safe place, or
  • Leave it with a neighbour

Frozen items cannot be returned to depot for redelivery. If spoilage occurs after the courier follows your instructions, we cannot refund the order.

5.6 DO NOT reschedule via courier apps

Please DO NOT use the courier’s app, website or portal to reschedule your delivery to a later date. Chunk products are frozen and perishable. Delaying delivery may result in the courier disposing of your order.

If this happens due to customer rescheduling, we cannot refund or replace the order.

6. Returns & Refunds

6.1 Perishable Goods

All Chunk products are frozen and therefore fall outside the standard cooling-off provisions of the Consumer Contracts Regulations. This means orders cannot be returned or refunded simply because you change your mind.

6.2 Please Check Your Order on Arrival

We take great care to pack and ship everything to the highest standards. As soon as your parcel arrives, we ask that you open it and inspect the contents promptly.

If anything appears wrong such as damaged packaging, missing or incorrect items, or products that do not meet our usual quality, please contact us immediately and no later than 24 hours after delivery.

This allows us to investigate issues while the parcel is still traceable through the courier.
When contacting us, please include:

  • Your order number
  • A clear photo of the issue
  • A brief explanation of what happened

We operate an open and honest approach, and we will always work with you to do our best to put things right.

6.3 What We Will Do

If an item has been damaged in transit, is incorrect, or does not meet our quality standards, we will offer an appropriate resolution. This may include a refund, replacement, or credit, depending on the circumstances.

6.4 When We Cannot Offer a Refund or Replacement

To ensure fairness and food safety, we do not provide refunds or replacements in the following cases:

  • No one was available to accept the parcel, and it spoiled as a result
  • The parcel was stolen or removed after delivery
  • The parcel was left in a safe place at your instruction and later spoiled
  • Incorrect or incomplete delivery details were provided at checkout
  • The courier disposed of the parcel following a customer-requested delivery change
  • Products were not stored correctly upon receipt
  • More than 24 hours passed before reporting the issue

Because our items are frozen and perishable, correct handling on arrival is essential to maintain quality and safety.

8. Cancellation

8.1 Cancelling before dispatch

Orders can be cancelled only if they have not yet been packed or dispatched.

8.2 How to cancel

Contact us as soon as possible after ordering. We will confirm whether cancellation is still possible.

9. Website Use

9.1 Intellectual property

All content — including text, images, graphics, branding and recipes — belongs to Chunk and may not be reproduced without permission.

9.2 Website accuracy

We work to keep the website accurate and up to date, but minor changes may occur without notice.

10. Liability

We do not exclude liability for:

  • Death or personal injury caused by negligence
  • Fraud
  • Your statutory rights under UK consumer law

Otherwise, our liability for any order is limited to the amount paid for that order.

We are not liable for:

  • Delays caused by events outside our control
  • Loss or spoilage resulting from incorrect storage
  • Issues caused by inaccurate delivery details
  • Indirect or consequential losses

11. Events Outside Our Control

If delivery is disrupted by events beyond our control (e.g., weather, courier delays, strikes), we will contact you and make alternative arrangements where possible.

12. Privacy & Data Protection

Your personal data is handled in line with our GDPR & Privacy Policy, which forms part of these Terms.

13. Trade Customers

13.1 Ordering & payment

There are two types of trade ordering:

Online trade orders (card-only)

  • All online trade orders must be paid by credit/debit card at checkout.
  • Online orders cannot be placed on credit terms.

Credit accounts (phone/email orders)

  • Businesses wishing to open a credit account must contact us directly.
  • Credit may be offered subject to forecasted order levels and relevant credit checks.
  • Credit-account orders must be placed on email and cannot be placed online.

13.2 How trade data is handled

Trade customer data is processed under contract, legitimate interest, or legal obligation.
(Full detail is in our GDPR & Privacy Policy.)

13.3 Trade returns

Trade returns follow separate arrangements agreed with Chunk of Devon Ltd and Gluten Free Bakers Ltd.